Frequently Asked Questions

Tenant FAQs

RentReporters charges a one-time enrollment fee of $59.95, which covers the Landlord verification process, as well as reporting up to 2 years of previous rental payments. After the enrollment fee, your ongoing rental payments will be automatically reported for a monthly subscription fee of $9.95

During the signup process, you'll need to verify your identity by providing information such as your social security number and date of birth. We'll also ask you to provide your rental information for the past 24 months, including your address, your landlord's contact information, the date you moved in and out (if applicable), and how much you're paying in rent. Once you've completed the application, we'll work directly with your landlord to verify their identity and confirm your on-time rent payments over the last 24 months.

Once we have verified your identity, your landlord, and your on-time rent payments, we will report your rental payment history to TransUnion. It usually takes about 5-7 days for the rental payments to post on your credit report. We will notify you when we've uploaded them, and notify you again when the rental tradeline is live on your credit report.

In addition to reporting the last 2 years of your rent payment history, RentReporters allows you to report your ongoing monthly rent payments. This will prevent the rent data on your credit report from becoming “stale” which would likely cause your score to decline.  

Yes. You are able to report multiple landlords for an additional fee of $50.

We report to TransUnion and we anticipate reporting to both Experian and Equifax in the very near future. Your subscription to RentReporters will allow for the automatic reporting of your past history to any new bureau added without any additional charge.

Your social security number is used to ensure that your rent history is properly matched to your credit profile.

Unfortunately the scoring models used by the bureaus are not published and therefore, we are unable to predict the affect on your score. However, we do expect that reporting a positive rent history will increase your credit score. It is not unusual for a score to increase by 50 points. Read what our customers are saying.

Once your rental verification and landlord validation are complete, it generally takes about 5 business days for your credit report to be updated. Once your verification is complete, your rent history will appear on your credit report under the tradeline “RentReporters/Residence”.

We are currently developing a customer portal and expect it be live in the coming months, but until then, we will be providing you periodic email updates as to the status of your rent verification. You can also contact us.

If you need to make any changes to your account, including updates to billing information or a change of address, please contact us through our online ticketing system, and we will update your account.

Yes. If they are included on the lease, we can report their rent history as well. Please contact us and we will be happy to get them started.

Your landlord plays an important role in providing valid and accurate data about you as a tenant and your rent payment history. Before we can report your rent payments to the credit bureaus, we first must independently verify the identity of your landlord. In some instances we will need additional documentation to confirm their identity. These documents might include a lease agreement, utility bill, or property tax statement. Once we have established the identity of your landlord, and you as a tenant of the property, we can then report your rent payment history to the credit bureaus.

Nearly all the landlords and property managers we have worked with are happy to assist with the validation process. However unfortunately, if your landlord is unwilling to cooperate we are unable to report your rent history to the credit bureaus.

Yes. If we are not contacted by your landlord in 30 days, we will cancel your account and process a full refund.

RentReporters is so confident that adding your on-time rent payments to your credit report will have such a significant impact, that if you’re not delighted with the initial increase in score, we will issue a refund. A refund request must be submitted to us within 48 hours from the time we notify you that your rental history has been added to your credit report. Please note that when a refund is processed, we’ll simultaneously be REMOVING your rental history from your credit report, which will also adjust your credit score back to where it would have been had the rent not been reported.

We look forward to hearing from you. Please visit our contact page for all contact options.

We expect to launch our customer portal in early 2017.

RentReporters does NOT offer credit repair. Rather, we help you build your credit and strengthen your credit standing by reporting the on-time rent payments you’ve made over the last two years, and are continuing to make.

Landlord FAQs

RentReporters is a service for credit-minded renters who want to have their on-time rental payments verified and reported to the credit bureaus in order to improve their credit score.

A higher credit score provides your tenant with more financial and borrowing opportunities. That means lower interest rates, eligibility for the best cell phone plans, and more.

RentReporters is creating motivated tenants. Knowing that paying their rent on time will have a positive impact on their credit report will reduce the likelihood of tenants paying their rent late. That’s great news for landlords and property managers!

The rental history needs to be independently verified by the landlord or property manager in order for it to be reported to the credit bureaus.

Verifying rent is a simple two step process that takes place in a short 10 minute call. First, we need to confirm that you are indeed the landlord or property manager- a simple, but critical step. Second, we ask you to verify the amount of rent paid, the date it was paid, and whether it was paid on time.

We are happy to assist in helping your other tenants sign up. Please refer them to our website at www.rentreporters.com.

Please visit our contact page for all contact options.

Gloria

Before I came to the United States, I understood little about credit. I knew the basics, like you needed to have a good credit score if you wanted to buy a home. As one of the millions with a low credit score, I did not have access to what many people may take for granted. I was repeatedly denied when I applied for a credit card. Additionally, because of my low credit score, I knew that I would not be approved for a good loan to buy a home or a car

Then, I heard about RentReporters. I never knew that reporting my on-time rent payments could help me improve my credit score. So, I signed up, and in one week, my score increased by 30 points!

—Read More
November 2016

Gloria

Before I came to the United States, I understood little about credit. I knew the basics, like you needed to have a good credit score if you wanted to buy a home. As one of the millions with a low credit score, I did not have access to what many people may take for granted. I was repeatedly denied when I applied for a credit card. Additionally, because of my low credit score, I knew that I would not be approved for a good loan to buy a home or a car

Then, I heard about RentReporters. I never knew that reporting my on-time rent payments could help me improve my credit score. So, I signed up, and in one week, my score increased by 30 points!

November 2016

Angela

I found myself unemployed, and as a result, I fell behind on my mortgage payments. I tried different loan modifications to keep my home, but that only made my situation worse, as my credit score plummeted due to all the hard credit inquiries. When it was all said and done, my credit score went down to 485!

I decided to do some additional research, and in the process, read about RentReporters while looking online. Before that, I didn’t know that my rent payments could be reported to increase my credit score. Even my real estate agent didn’t know about reporting rent payments.

I signed up in August 2016, and my score went up in about a month. Today, my score is now in the high 600s!

—Read More
January 2017

Angela

I found myself unemployed, and as a result, I fell behind on my mortgage payments. I tried different loan modifications to keep my home, but that only made my situation worse, as my credit score plummeted due to all the hard credit inquiries. When it was all said and done, my credit score went down to 485!

I decided to do some additional research, and in the process, read about RentReporters while looking online. Before that, I didn’t know that my rent payments could be reported to increase my credit score. Even my real estate agent didn’t know about reporting rent payments.

I signed up in August 2016, and my score went up in about a month. Today, my score is now in the high 600s!

January 2017

Chelda

Part of the problem was that I had little understanding of credit. All I really knew was that credit was important, but I didn’t know the different ratings and how they worked, what was a revolving account, importance of on time payments, and why closed accounted mattered. I didn’t know what was impacting my score and how.

I learned about RentReporters and how reporting my on time rent payments could build my score. So, I signed up, and in about 15 days, my score went up 44 points to 610!

—Read More
April 2017

Chelda

Part of the problem was that I had little understanding of credit. All I really knew was that credit was important, but I didn’t know the different ratings and how they worked, what was a revolving account, importance of on time payments, and why closed accounted mattered. I didn’t know what was impacting my score and how.

I learned about RentReporters and how reporting my on time rent payments could build my score. So, I signed up, and in about 15 days, my score went up 44 points to 610!

April 2017