Frequently Asked Questions

Tenant FAQs

RentReporters charges a one-time enrollment fee of $59.95, which covers the Landlord verification process, as well as reporting up to 2 years of previous rental payments. After the enrollment fee, your ongoing rental payments will be automatically reported for a monthly subscription fee of $9.95

In addition to reporting the last 2 years of your rent payment history, RentReporters allows you to report your ongoing monthly rent payments. This will prevent the rent data on your credit report from becoming “stale” which would likely cause your score to decline.  

Yes. You are able to report multiple landlords for an additional fee of $50.

We report to TransUnion and we anticipate reporting to both Experian and Equifax in the very near future. Your subscription to RentReporters will allow for the automatic reporting of your past history to any new bureau added without any additional charge.

Your social security number is used to ensure that your rent history is properly matched to your credit profile.

Unfortunately the scoring models used by the bureaus are not published and therefore, we are unable to predict the affect on your score. However, we do expect that reporting a positive rent history will increase your credit score. It is not unusual for a score to increase by 50 points. Read what our customers are saying.

Once your rental verification and landlord validation are complete, it generally takes about 5 business days for your credit report to be updated. Once your verification is complete, your rent history will appear on your credit report under the tradeline “RentReporters/Residence”.

We are currently developing a customer portal and expect it be live in the coming months, but until then, we will be providing you periodic email updates as to the status of your rent verification. You can also contact us.

If you need to make any changes to your account, including updates to billing information or a change of address, please contact us through our online ticketing system, and we will update your account.

Yes. If they are included on the lease, we can report their rent history as well. Please contact us and we will be happy to get them started.

Your landlord plays an important role in providing valid and accurate data about you as a tenant and your rent payment history. Before we can report your rent payments to the credit bureaus, we first must independently verify the identity of your landlord. In some instances we will need additional documentation to confirm their identity. These documents might include a lease agreement, utility bill, or property tax statement. Once we have established the identity of your landlord, and you as a tenant of the property, we can then report your rent payment history to the credit bureaus.

Nearly all the landlords and property managers we have worked with are happy to assist with the validation process. However unfortunately, if your landlord is unwilling to cooperate we are unable to report your rent history to the credit bureaus.

Yes. If we are not contacted by your landlord in 30 days, we will cancel your account and process a full refund.

RentReporters is so confident that adding your on-time rent payments to your credit report will have such a significant impact, that if you’re not delighted with the initial increase in score, we will issue a refund. A refund request must be submitted to us within 48 hours from the time we notify you that your rental history has been added to your credit report. Please note that when a refund is processed, we’ll simultaneously be REMOVING your rental history from your credit report, which will also adjust your credit score back to where it would have been had the rent not been reported.

We look forward to hearing from you. Please visit our contact page for all contact options.

We expect to launch our customer portal in early 2017.

RentReporters does NOT offer credit repair. Rather, we help you build your credit and strengthen your credit standing by reporting the on-time rent payments you’ve made over the last two years, and are continuing to make.

Landlord FAQs

RentReporters is a service for credit-minded renters who want to have their on-time rental payments verified and reported to the credit bureaus in order to improve their credit score.

A higher credit score provides your tenant with more financial and borrowing opportunities. That means lower interest rates, eligibility for the best cell phone plans, and more.

RentReporters is creating motivated tenants. Knowing that paying their rent on time will have a positive impact on their credit report will reduce the likelihood of tenants paying their rent late. That’s great news for landlords and property managers!

The rental history needs to be independently verified by the landlord or property manager in order for it to be reported to the credit bureaus.

Verifying rent is a simple two step process that takes place in a short 10 minute call. First, we need to confirm that you are indeed the landlord or property manager- a simple, but critical step. Second, we ask you to verify the amount of rent paid, the date it was paid, and whether it was paid on time.

We are happy to assist in helping your other tenants sign up. Please refer them to our website at www.rentreporters.com.

Please visit our contact page for all contact options.

Iam

In April of 2016, I paid $100 for the RentReporters service. My score at that time was around 400. About 30 days after signing up with RentReporters, my score moved up to 600! RentReporters takes a moment to upload the good credit report to your credit profile. Once done, the service is very effective. I would definitely recommend RentReporters.

—Read More
October 2016

Iam

In April of 2016, I paid $100 for the RentReporters service. My score at that time was around 400. About 30 days after signing up with RentReporters, my score moved up to 600! RentReporters takes a moment to upload the good credit report to your credit profile. Once done, the service is very effective. I would definitely recommend RentReporters.

October 2016

Michelle

A friend of mine works at RentReporters, and he told me about the company and how they work. Until then, I was not aware of RentReporters and that they could report my rent payments. Yet, I had always wondered why rent wasn’t being reported on credit reports. It seemed so logical to me. After all, you pay rent on time, and that’s the same as paying a bill on time. So, I decided to sign up.

It took about a week for them to get a hold of the property manager at the leasing company. Once RentReporters received my landlord verification, my credit score changed in about a week or two. In fact, my credit score has improved by 120 points!!!!

—Read More
January 2017

Michelle

A friend of mine works at RentReporters, and he told me about the company and how they work. Until then, I was not aware of RentReporters and that they could report my rent payments. Yet, I had always wondered why rent wasn’t being reported on credit reports. It seemed so logical to me. After all, you pay rent on time, and that’s the same as paying a bill on time. So, I decided to sign up.

It took about a week for them to get a hold of the property manager at the leasing company. Once RentReporters received my landlord verification, my credit score changed in about a week or two. In fact, my credit score has improved by 120 points!!!!

January 2017

Raul

My wife and I were looking to buy a home for our family. We have four children, and for me, I wanted to settle in what was “our” home to provide everyone with a sense of security and stability. Sometimes, that can be hard to do when you’re renting, especially with young children. Within a week of signing up with RentReporters, the reporting of my rental payments showed in my credit report. I saw that my score jumped by up to 20 points. In four months, my credit score went from 610 to 695!

—Read More
August 2016

Raul

My wife and I were looking to buy a home for our family. We have four children, and for me, I wanted to settle in what was “our” home to provide everyone with a sense of security and stability. Sometimes, that can be hard to do when you’re renting, especially with young children. Within a week of signing up with RentReporters, the reporting of my rental payments showed in my credit report. I saw that my score jumped by up to 20 points. In four months, my credit score went from 610 to 695!

August 2016