Frequently Asked Questions

Customer Service FAQs

RentReporters charges a one-time enrollment fee of $99.95, which covers the Landlord verification process, as well as reporting up to 2 years of previous rental payments. After the enrollment fee, your ongoing rental payments will be automatically reported for a monthly subscription fee of $9.95

Yes. An additional landlord verification fee of $75 will be charged for each additional address you wish to have reported.

Currently, we report to TransUnion. We anticipate reporting to both Experian and Equifax in the very near future. Your subscription to RentReporters will allow for the automatic reporting of your past history to any new bureau added without any additional charge.

When your rent history is uploaded to the credit bureaus, your social security number is used to ensure that your history is being properly matched to your credit profile.

Unfortunately the scoring models used by the bureaus are not published. Therefore, we are unable to predict the affect on your score. However, we do expect that reporting a positive rental history will have a positive impact on your credit score. It is not unusual for a score to increase by 40-50 points.

Once your rental verification and landlord validation are complete, it generally takes about 10 days for your credit report to be updated. To expedite this process, it’s important that you ask your landlord to contact RentReporters as soon as possible. We’ll provide instructions in your welcome email. Once your verification is complete, your rental history will appear on your credit report as an “open” account under the tradeline “RR/Residence”.

We are currently developing a customer portal and expect it be live in the coming months, but until then, we will be providing you periodic email updates as to the status of your rent verification. You can also contact us.

If you need to make any changes to your account, including updates to billing information or a change of address, please submit a request through our online ticketing system, and we will process the change.

Yes. If they are included on the lease, we can report their rental history as well. You can select this option during the enrollment process.

Nearly all the landlords and property managers we have worked with are happy to assist with the validation process. However, as their tenant it is your responsibility to make sure they contact RentReporters.

Yes. If we are not contacted by your landlord in 30 days, we will cancel your account and process a full refund.

RentReporters is so confident that adding your on-time rent payments to your credit report will have such a significant impact, that if you’re not satisfied with the initial increase in score, we’ll refund your entire fee. A refund request must be submitted to us within 48 hours from the time we notify you that your rental history has been added to your credit report. Please note that when a refund is processed, we’ll simultaneously be REMOVING your rental history from your credit report, which will also adjust your credit score back to where it would have been had the rent not been reported.

Please visit our contact page for all contact options.

RentReporters is NOT a credit repair agency. Rather, we help you build your credit and strengthen your credit standing by reporting the on-time rent payments you’ve made over the last two years, and are continuing to make. This can have an immediate and powerful impact to your credit.

Landlord FAQs

RentReporters is a service for credit-minded renters who want to have their on-time rental payments verified and reported to the credit bureaus in order to improve their credit score.

A higher credit score provides your tenant with more financial and borrowing opportunities. That means lower interest rates, eligibility for the best cell phone plans, and more.

RentReporters is creating motivated tenants. Knowing that paying their rent on time will have a positive impact on their credit report will reduce the likelihood of tenants paying their rent late. That’s great news for landlords and property managers!

The rental history needs to be independently verified by the landlord or property manager in order for it to be reported to the bureaus.

Verifying rent is a simple two step process that takes place in a short 10 minute call. First, we need to confirm that you are indeed the landlord or property manager- a simple, but critical step. Second, we ask you to verify the amount of rent paid, the date it was paid, and whether it was paid on time.

We are happy to assist in helping your other tenants sign up. Please refer them to our website at

Please visit our contact page for all contact options.

Alicia, Missouri, October 2016

I went on a journey to get my credit score up this year, after wrecking it in my 20’s, and had trouble finding ways to do it without creating more debt. I found out about Rent Reporters and decided to give it a try. I already have to pay rent! It took 5minutes to sign up online, I paid the fee, and they called my landlord about two weeks later and verified my rent payments. Rent Reporters reported THE LAST TWO YEARS I have been paying rent to the credit bureau! It gave my score a 27 point boost! (Seriously). Not to mention, customer service literally answered every question I had and quickly at that. It was super easy and definitely worth it!

Donna, Massachusetts, June 2016

I wish to say and send a shoutout to a hearty “THANK YOU”. I never knew this type of service existed. I only wish I had known about it awhile back. Your information was right on target. I sent them the information, and my landlord was contacted within a short time. Once my information was verified, transmitted to the credit bureaus, my credit score went up. TransUnion went up the most by 80 points! OMG! My Experian went up by 10 points. I’m still working on repairing my credit, but RentReporters was and is an excellent step in the right direction. SO sign up for their service. You won’t regret it.

Vishal, Illinois, April 2016

Its amazing how transparent the process was, I got an alert on every phase during the rent reporting and it also reflected right away on my credit report (referenced by Credit Karma). Your customer service team was amazing and was polite and respectful while communicating with my landlord. And that’s what you need with great product.

With great product you need great customer service which no doubt rent reporter has. Thank you for wonderful support for boosting up my credit and helping me secure a mortgage with competitive rates.

April, Michigan, March 2016

When I initially heard about, I was reluctant. However, after signing up after the recommendation of one of my friends, I soon realized the value of the service. I received quick response and updates regarding verification and credit reporting. My credit score even soared 10 points within 7 days. Exciting right, so am I!! Highly recommended service at an economical rate.

Leonardo, California, March 2016

I was introduced to by CreditKarma on February this year. Back then it was my first month after being transferred to the USA. I know how credit score and credit history are a complex thing here and there was no way I could live on paying foreign credit card currency exchange rates and taxes.

I could also have applied for a secured credit card, but why put $100 on a secured card if I can pay a few dollars/month to get my rent reported?

With RentReporters I got a bump up on my credit score (up ~11 Transunion and ~3 on Equifax) and one addition to my total accounts number. Now I got a non secured credit card, a good credit and can’t even keep track of how many credit card offers I get in my mailbox every month.

RentReporters even offered me the opportunity to report all my rental payments from the beginning of my contract, which would have also bumped up the age of credit history factor – just didn’t do it because my contract was recent, but that’s awesome for whoever is building credit. And I just can’t wait till you guys are able to report my old lease contracts!

Monica, Oklahoma, February 2016

I would like to thank for their wonderful service. They did everything as promised and my rental history was added 60 to 90 days later. My Trans Union score went up 47 points with the addition of my rental history alone. I only wish this service had been around years ago. I hope they expand to Experian and Equifax soon! Don’t wait, sign up and see what the reporting of your positive rental history can do for you!

Ernest, Tennessee, February 2016

My credit took a nose dive after a divorce. I heard of and decided to give it a try. They were able to report 2 years of previous rental history and helped boost my credit score by more than 70 points. Since my divorce, I’ve remarried and we’ve added a beautiful daughter to our family. We’ve now been approved for a mortgage. has impacted our lives, by helping to improve our credit! Thank you Rent Reporters.

Raul, Florida, February 2016

Several months ago my wife and I found out our credit score was in the low 600’s. We were told in December of 2015 that with the current score we would not qualify for a home loan. At this time we started to do everything in our power to raise our credit score. We paid down credit cards, checked our credit report and even became authorized users on each other’s credit cards. We stumbled across Rent Reporters in February and immediately signed up.

Our lease payment was $1700 and was not being reported as positive credit. Once we signed up just a few days later I saw the rent we were paying show up on our credit report. Rent reporters also reported the rent for the amount of time we had been living in that address which was about 18 months. We immediately saw an improvement in our credit. Another area it helped us was with our underwriter. The underwriter who ultimately approved our loan was able to see from our credit report that we had been on time with our payments to our landlord. In June of this year we were able to close on our home. Rent reporters was a big factor in raising our credit score to 691 that helped us qualify with multiple banks. I would recommend Rent reporters to anyone looking to raise credit score.

Judy, Washington D.C., February 2016

I have been very happy with the service provided by Rent Reporters! As a renter in very expensive housing market (Washington, DC), I was spending thousands of dollars on rent that was not reflected on my credit report, which had some dings following a period of unemployment in 2014.

When I signed up with Rent Reporters, my year’s worth of on-time rent payments showed up on my credit report, along with my continuing monthly payments. This has resulted in an increase in my credit score, which is very helpful for future credit applications, lease applications, insurance premium ratings, and possible even employment opportunities! Thank you so much for a wonderful service!