Frequently Asked Questions

If you have additional questions, please contact us >

There are 4 simple steps to the rent reporting process.
1. Verification of your identity and rent payments: On your application, we need basic information such as your social security number, date of birth, address, and your landlord’s contact information. Your social security number ensures that your rent history is clearly matched with your credit profile.

2. Verification of your rent payments with your landlord: We work directly with your landlord to verify their identity and confirm your on-time rent payments both over the last 24 months, and in the months to come. For a fee of $50 each, we can also verify and report rent payments made to multiple landlords within the past 2 years.

3. Rent reporting to credit bureaus: We report your rent history to Transunion, one of the major credit bureaus. You receive an email notification when this is completed. We anticipate also reporting to both Experian and Equifax in the near future.

4. Tradeline creation on your credit report: A new tradeline is created on your credit report within 5-7 business days. You receive a notification when this is completed. As you continue to pay your rent each month, more information is added to this tradeline. This is why it is important to keep your subscription paid and current every month.

For thousands of RentReporters’ customers, the average increase they see in as little as 10 days is 35-50 points. We don’t run the credit scoring models owned and used by the credit bureaus, so we are unable to predict the change in your score. We do think you’ll be inspired by the stories of our customers and the dramatic changes they have experienced.

A new tradeline called “RentReporters/Residence” will appear on your credit report within 5 days after rental verification and landlord validation. Most customers see an average initial change of 35-50 points in their credit score within 10 days.

Based on the positive results we have seen from thousands of customers, we’re confident that you’ll see a significant increase in your score. If you are not happy with the change you see within 48 hours after the addition of the “RentReporters/Residence” tradeline to your credit report, we’ll issue you a full refund.

It’s important for you to know that when this refund is processed, we’ll simultaneously be REMOVING your rental history from your credit report, which will also adjust your credit score back to where it would have been had the rent not been reported.

The one-time enrollment fee of $59.95 pays for landlord verification and reporting up to 2 years of rental payment history to the credit bureaus. The monthly subscription fee of $9.95 enables us to automatically verify and report your ongoing rent payments. As with any credit report tradeline, the more months of data, the greater the impact can be on your score.

Account information such as a change in address or billing information can be made through our online ticketing system. You can also contact your dedicated customer service rep with any questions. Or visit our contact page.

To prevent any fraud, we need to independently verify the identity of your landlord, who then verifies tenant and rent payment history information. This is what enables us to take the next step of reporting your 2-year history and ongoing rent payment to the credit bureaus.

It is very rare that a landlord or property manager is unwilling to work with us. If that happens, we will be unable to verify and report your rent history and will provide you with a full refund within 30 days.

We are not a credit repair service. We do provide you with the most effective way to quickly improve your credit score while you may be working with a credit repair service on other issues that take longer to resolve.

In the often competitive world of getting that one special dream rental, it can be to your advantage to have a document in hand that you can give your potential landlord that verifies your history of on-time rent payments. Your future landlord will certainly be pulling this information to evaluate you as a potential tenant. Additionally, your rental history can also effect your access to a home mortgage when you do decide to buy, and even for simpler credit transactions when you want to secure the most favorable terms.

A Rent History Certificate is provided by RentReporters as part of our 'Experienced Renter Package."

Krystal

I never knew that my rent could be reported to the credit bureaus to improve my score. So, I signed up, and in two weeks, my score went up over 30 points!

I would recommend RentReporters to others who are looking to improve their credit. I believe in what they do, and they were able to help me, so I decided to become a RentReporters Brand Ambassador!

—Read More
March 2017

Krystal

I never knew that my rent could be reported to the credit bureaus to improve my score. So, I signed up, and in two weeks, my score went up over 30 points!

I would recommend RentReporters to others who are looking to improve their credit. I believe in what they do, and they were able to help me, so I decided to become a RentReporters Brand Ambassador!

March 2017

Catrice

I was in a pretty bad car accident – my car was totaled and I had to take medical leave from work. I decided I needed to do something to improve my credit score because if I didn’t, I would not be able to get a new car.

With my new and improved score after signing up for RentReporters, I was able to get a new car! And now that I have a better understanding of how credit works and what I can do to maintain my score, I am focused on cleaning up my credit, paying all my bills on time, and staying on top of what’s in my credit report.

—Read More
May 2017

Catrice

I was in a pretty bad car accident – my car was totaled and I had to take medical leave from work. I decided I needed to do something to improve my credit score because if I didn’t, I would not be able to get a new car.

With my new and improved score after signing up for RentReporters, I was able to get a new car! And now that I have a better understanding of how credit works and what I can do to maintain my score, I am focused on cleaning up my credit, paying all my bills on time, and staying on top of what’s in my credit report.

May 2017

Michele

I’ve been a customer now for about 2 months, and I’ve seen my credit score improve, from just shy of 600 to 670! With my improved score, I have access to credit, and like most people, can get through everyday life. Now that I’m back on track, I pay my bills on time to make sure my credit score continues to improve.

I signed up for RentReporters, and in 5 days, I was informed that my payments had been reported. They weren’t joking about the process! The team was super quick, and there was very little wait time to see results. Their customer service is amazing – everyone was professional and answered all my questions. I was even called by the president of the company! And we’re still keeping in contact. He sends emails to see how my experience with them is going. I was very impressed by that outreach. Without question, RentReporters is the best. I have recommended them to friends and colleagues, and will continue to recommend them to anyone who needs to improve their credit score.

—Read More
January 2017

Michele

I’ve been a customer now for about 2 months, and I’ve seen my credit score improve, from just shy of 600 to 670! With my improved score, I have access to credit, and like most people, can get through everyday life. Now that I’m back on track, I pay my bills on time to make sure my credit score continues to improve.

I signed up for RentReporters, and in 5 days, I was informed that my payments had been reported. They weren’t joking about the process! The team was super quick, and there was very little wait time to see results. Their customer service is amazing – everyone was professional and answered all my questions. I was even called by the president of the company! And we’re still keeping in contact. He sends emails to see how my experience with them is going. I was very impressed by that outreach. Without question, RentReporters is the best. I have recommended them to friends and colleagues, and will continue to recommend them to anyone who needs to improve their credit score.

January 2017

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