Frequently Asked Questions

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Featured Questions

    How do you add my rent history to my credit report?

    There are 4 steps to reporting your rent to the credit bureaus.

    1. Verification of your identity and rent payments: We need your social security number, date of birth, address, and your landlord’s contact information.

    2. Verification of your rent payments with your landlord: We work directly with your landlord to confirm your on-time rent payments.

    3. Reporting your history to the credit bureaus.

    4. Rental tradeline added to your credit report: Your new tradeline will be added to your credit report within 5-7 days. As you continue to pay your rent each month, additional positive history is added to your tradeline monthly.

    How much will my credit score increase?

    For thousands of RentReporters’ customers, the average increase is 40 points. While we would love to be able to predict a specific score we simply can’t because the scoring algorithm the bureaus use is proprietary and not available to us. We do think you’ll be inspired by the stories of our customers and the dramatic changes they have experienced.

    Tell me about my free credit score?

    We provide you a free credit score before we initially report your rent history and then again immediately after it is added so that you can see how much your score changed….each month thereafter your new score is added.

    How long will it take for me to see a change in my credit score?

    You will see your new score within 3-5 days after we have completed your verification.

    What is your refund policy?

    Our refund policy is simple…. If you’re not satisfied with the results after we report your initial rent history, we will issue a full refund. Important to note that at the time of refund, we also remove your rent history from your credit report.   Check out our refund policy in our terms of use.

    How does the monthly subscription work?

    In order to keep your credit score rolling it is important to continue to update your rental tradeline with additional on-time payment history.  Without it the tradeline becomes less relevant (sometimes referred to as stale) and your score may decline as a result.  Your monthly subscription ensures that your tradeline is current but that it also reflects the maximum amount of payments.  Remember you will be able to track your progress with your free monthly credit score.

    How can I monitor my account?

    Your RentReporters Dashboard is your home for everything that is your rent and your credit. Follow your progress real-time as we validate and report your rent history. 

    Will you need to contact my landlord?

    We will need your landlord’s help to verify your payment history but don’t worry, landlords are generally happy to help.

    I rent from a friend or family member and am not on the lease. Am I still eligible?

    Yes, you are still eligible.

    Can I report rent from a commercial property?

    The credit bureaus don’t allow rent reporting on commercial buildings.


    What is RentCheck?

    RentCheck is our free service that allows us to report your rent faster without needing to contact your landlord.

    How do I enroll in RentCheck?

    You enroll in RentCheck during signup. Simply link your RentReporters account to the bank account you use to pay your rent.

    What if I link the wrong account?

    Not a problem.  Just reach out to your account specialist or our customer service team and we can fix that.


    When will RR begin reporting to Experian?

    Our reporting to Experian is just around the corner (like right around the corner!!)

    Will there be an extra fee to report my history to Experian if I sign up now?

    There is no additional fee so long as your monthly subscription is current.

    What will I need to do?

    For customers who signed up after December 22, 2020, nothing additional is required.  For customers who joined prior to that date, they will simply need to agree to our updated terms of service which we will provide when we are prepared to report.

Our Customers’ Success Stories

See all Customer Stories
“RentReporters helped me to take action. Before, I was afraid to do anything…Now, I am taking my financial life to the next level.”
Michelle C
“The RentReporters team was informative and gave us regular updates. I recommend RentReporters to anyone who is renting and trying to build their credit.”
David S
“I joined RentReporters, and in two weeks, my score went up 99 points!”
Diandra H

Our Promise to You

We are committed to helping you get the credit you deserve. If you are not delighted with your score change, we will gladly issue a refund.

Quality in everything that we do, every day.


Service that makes a difference.


Satisfaction guaranteed.